Terms & Conditions

Last Updated: 1 September 2026

Welcome to Decor & Fabricage. These Terms & Conditions (“Terms”, “Terms & Conditions”) govern your access to and use of decorandfabricage.com (the “Website”), including browsing the Website, creating an account, purchasing products, submitting enquiries, and using any services made available through the Website.

The Website is operated by Decor & Fabricage (“Decor & Fabricage”, “we”, “us”, or “our”).

By accessing, browsing, registering on, or purchasing from the Website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other applicable policies published on the Website.

If you do not agree with these Terms, please do not use the Website.

1. ABOUT US

Decor & Fabricage

Email: decorandfabricage@gmail.com
Phone: +91-9891837515
Address: Plot No. 1, Nilothi Village, Near SD Memorial School, New Delhi – 110041, India

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law;
• The information you provide to us is accurate and complete;
• You will use the Website only for lawful purposes;
• You will comply with these Terms and all applicable laws and regulations.

If you are using the Website on behalf of a company, business, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. WEBSITE INFORMATION

We make reasonable efforts to ensure that the information appearing on the Website is accurate and up to date.

However, product descriptions, photographs, dimensions, colours, finishes, specifications, availability, pricing and other information may occasionally contain errors, inaccuracies or omissions.

We reserve the right to correct errors, update information or modify Website content at any time without prior notice.

Product photographs are provided for representation purposes. Actual colours, textures, finishes and appearances may vary depending on lighting, photography, screen settings, materials, manufacturing processes and natural variations.

4. PRODUCTS AND AVAILABILITY

We offer wardrobes, wardrobe systems, wardrobe accessories, hardware, profiles, shutters, storage solutions and related products and services through the Website.

All products are subject to availability.

The display of a product on the Website does not guarantee that the product will always be available for purchase.

We reserve the right to:

• Limit quantities available for purchase;
• Discontinue products;
• Modify product specifications;
• Change product designs or finishes;
• Correct product information;
• Refuse or cancel an order where reasonably necessary.

Where an ordered product becomes unavailable after an order has been placed, we may contact you regarding available alternatives or provide an applicable refund.

5. PRODUCT CUSTOMISATION

Certain products may be available in different sizes, finishes, colours, materials, configurations or specifications.

Where a product is customised, made-to-order, specially configured or manufactured according to customer requirements, the customer is responsible for carefully reviewing and approving the specifications before production.

Once production of a customised or made-to-order product has commenced, cancellation, modification, return or refund may be restricted, subject to applicable law and our applicable cancellation/return policy.

Any measurements, drawings, designs or specifications approved by the customer may be treated as final for production purposes.

6. PRODUCT MEASUREMENTS AND SPECIFICATIONS

Dimensions and specifications displayed on the Website are provided based on available product information.

Minor variations may occur due to:

• Manufacturing tolerances;
• Installation requirements;
• Material characteristics;
• Natural variations in leather, veneer, wood or other materials;
• Changes in product design;
• Technical requirements.

Where exact site measurements are required, customers should ensure that measurements are verified before placing an order or approving production.

Decor & Fabricage shall not be responsible for errors resulting from incorrect measurements or information supplied or approved by the customer.

7. PRICES

All product prices displayed on the Website are subject to change without prior notice.

Unless expressly stated otherwise, prices may not include:

• Installation charges;
• Transportation charges;
• Shipping charges;
• Applicable taxes;
• Customisation charges;
• Special packaging;
• Site-specific requirements;
• Other additional services.

The final amount payable will be displayed or communicated to the customer before completion of the applicable transaction, wherever reasonably practicable.

If an obvious pricing error occurs on the Website, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund amounts paid.

8. TAXES

Applicable taxes, duties, levies or other statutory charges may be added to purchases as required under applicable law.

The customer is responsible for providing accurate billing and tax information where required.

Where a GST invoice is requested, the customer must provide accurate and valid GST-related information.

9. ORDERS

When you place an order through the Website, you are making an offer to purchase the selected product(s) subject to these Terms.

An order confirmation or acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, modify or cancel an order for reasons including:

• Product unavailability;
• Pricing or listing errors;
• Incorrect product information;
• Payment issues;
• Suspected fraud;
• Delivery limitations;
• Customer-provided incorrect information;
• Unavailability of required materials;
• Manufacturing limitations;
• Other legitimate business or legal reasons.

If we cancel an order for which payment has already been received, we will process the applicable refund in accordance with our Refund/Cancellation Policy and applicable law.

10. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other communication channel.

The confirmation may contain information such as:

• Order number;
• Products purchased;
• Quantity;
• Price;
• Billing information;
• Delivery information;
• Payment status.

You should review the order confirmation promptly and notify us of any apparent error.

11. PAYMENT

Payments may be processed through third-party payment gateways or financial service providers.

You agree to provide accurate and valid payment and billing information.

We are not responsible for failures caused by third-party payment providers, banks, card networks or other financial institutions, although we will reasonably assist in resolving transaction-related issues.

We reserve the right to verify transactions and take reasonable measures to prevent fraud or unauthorised transactions.

12. PAYMENT SECURITY

Payment information may be processed by third-party payment service providers.

Customers should never share passwords, OTPs, CVVs, PINs, banking credentials or other confidential payment information with anyone claiming to represent Decor & Fabricage.

Decor & Fabricage will not knowingly ask customers to disclose confidential banking credentials or OTPs through unsolicited communications.

13. SHIPPING AND DELIVERY

We may arrange delivery through third-party logistics, courier, transportation or shipping providers.

Delivery timelines displayed or communicated on the Website are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Product availability;
• Manufacturing timelines;
• Customer approval or confirmation;
• Payment processing;
• Incorrect address or contact information;
• Weather;
• Transportation disruptions;
• Government restrictions;
• Public holidays;
• Natural disasters;
• Labour disruptions;
• Other circumstances beyond our reasonable control.

Delays in estimated delivery dates do not automatically constitute a breach of these Terms.

The customer is responsible for providing an accurate and complete delivery address and contact information.

14. DELIVERY INSPECTION

Customers are encouraged to inspect products promptly upon delivery.

If the product appears damaged, incorrect or incomplete upon delivery, you should notify us as soon as reasonably possible and provide photographs, videos, order details and other information reasonably requested by us.

Failure to report an issue promptly may affect our ability to investigate or resolve the matter, subject always to your statutory rights under applicable law.

15. INSTALLATION

Where installation is offered, installation may be provided by Decor & Fabricage or an authorised/independent service provider.

Unless expressly included in the purchase price, installation charges may be payable separately.

The customer is responsible for ensuring reasonable access to the installation location and providing suitable site conditions.

Installation may be delayed where the site is not ready or where required electrical, civil, structural or other work has not been completed.

16. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, exchanges and refunds are governed by our separate Cancellation, Return & Refund Policy, as applicable.

Certain products may not be eligible for return or cancellation where they are:

• Custom-made;
• Made-to-order;
• Personalised;
• Specially configured;
• Manufactured according to customer-approved specifications;
• Installed or altered after delivery;

This is subject to applicable law.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable law.

17. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective or materially different from the product ordered, please contact us promptly with:

• Order number;
• Customer name;
• Photographs/videos;
• Description of the issue;
• Relevant supporting information.

We may inspect, investigate or request additional information before determining the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include repair, replacement, refund, store credit or another appropriate remedy.

18. WARRANTY

Where a product is covered by a specific manufacturer or Decor & Fabricage warranty, the applicable warranty terms communicated with that product shall apply.

Warranty coverage may be subject to conditions, exclusions and limitations.

Unless expressly stated otherwise, warranty coverage may not apply to damage caused by:

• Improper installation;
• Improper use;
• Negligence;
• Accidental damage;
• Normal wear and tear;
• Unauthorised modification;
• Incorrect maintenance;
• Exposure to unsuitable environmental conditions;
• Use contrary to product instructions;
• Damage caused after delivery by third parties.

The applicable product warranty documentation should be reviewed for specific warranty terms.

19. USER ACCOUNTS

Where account registration is available, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Provide accurate information;
• Keep login credentials confidential;
• Promptly notify us of unauthorised account activity;
• Log out after using shared or public devices.

You are responsible for activity conducted through your account unless caused by circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, unlawful activity or violation of these Terms.

20. PROHIBITED USE

You agree not to:

• Use the Website for unlawful purposes;
• Attempt to gain unauthorised access to the Website or its systems;
• Interfere with Website functionality;
• Introduce malicious code, viruses or harmful software;
• Scrape, copy or systematically extract Website data without permission;
• Use automated systems to abuse or overload the Website;
• Impersonate another person or entity;
• Provide false or misleading information;
• Use the Website to commit fraud;
• Infringe our intellectual property rights or those of third parties;
• Attempt to bypass security or access controls.

We may suspend or restrict access where we reasonably believe prohibited activity has occurred.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on the Website, including:

• Logos;
• Brand names;
• Product photographs;
• Product designs;
• Graphics;
• Videos;
• Text;
• Product descriptions;
• Website design;
• Layout;
• Icons;
• Images;
• Software;
• Other materials.

is owned by or licensed to Decor & Fabricage and is protected by applicable intellectual property laws.

You may view and use the Website for personal or legitimate business purchasing purposes.

You may not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our Website content without our prior written permission, except where permitted by applicable law.

22. USER-SUBMITTED CONTENT

If you submit reviews, photographs, feedback, comments, testimonials or other content to us, you represent that:

• You have the necessary rights to submit the content;
• The content does not infringe third-party rights;
• The content is not unlawful, defamatory, misleading, abusive or fraudulent.

By submitting content, you grant Decor & Fabricage a non-exclusive, royalty-free right to use, reproduce, display, publish and distribute that content for legitimate business, promotional and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

23. THIRD-PARTY SERVICES

The Website may integrate with or contain links to third-party services, including payment providers, logistics companies, analytics providers, social media platforms, advertising platforms and other service providers.

Third-party services are governed by their own terms and privacy policies.

Decor & Fabricage does not control and is not responsible for the availability, security, content, policies or performance of third-party services.

24. PRIVACY

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using the Website, you acknowledge that you have read our Privacy Policy.

25. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate and complete information when:

• Creating an account;
• Placing an order;
• Making payment;
• Providing a delivery address;
• Requesting an invoice;
• Submitting an enquiry;
• Requesting a return or refund.

Decor & Fabricage will not be responsible for delays, failed deliveries or other issues caused by inaccurate or incomplete information provided by the customer.

26. ELECTRONIC COMMUNICATIONS

When you use the Website, place an order or communicate with us electronically, you consent to receiving electronic communications from us.

These communications may include:

• Emails;
• SMS;
• WhatsApp messages;
• Order confirmations;
• Payment notifications;
• Delivery updates;
• Customer service communications;
• Policy updates;
• Promotional communications where permitted by law.

You may opt out of promotional communications in accordance with our Privacy Policy.

27. FORCE MAJEURE

We will not be liable for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including:

• Natural disasters;
• Floods;
• Earthquakes;
• Fire;
• Epidemics or pandemics;
• War;
• Terrorism;
• Government restrictions;
• Strikes;
• Transportation disruptions;
• Supply-chain disruptions;
• Power or telecommunications failures;
• Acts of God;
• Other circumstances beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances.

28. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

• The Website will always be available;
• The Website will be completely error-free;
• All information will always be accurate or complete;
• The Website will be uninterrupted or free from technical problems;
• Products will always be available.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right or protection that cannot lawfully be excluded or limited under applicable law.

29. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Decor & Fabricage shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Website or purchase of products, except where such liability cannot lawfully be excluded.

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.

Where permitted by law, our total liability relating to a particular purchase shall not exceed the amount actually paid by the customer for the product giving rise to the claim.

This limitation does not affect mandatory statutory rights or remedies available to consumers.

30. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Decor & Fabricage, its owners, employees, representatives, contractors and service providers from claims, losses, liabilities, damages, costs and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Website;
• Your infringement of third-party rights;
• Fraudulent or unauthorised activity conducted by you;
• Information or content submitted by you;
• Your misuse of purchased products.

This provision does not apply to the extent that the relevant claim arises from our own unlawful conduct, negligence or liability that cannot legally be excluded.

31. TERMINATION AND SUSPENSION

We may suspend or terminate your access to the Website if we reasonably believe that you:

• Have violated these Terms;
• Have engaged in fraudulent activity;
• Have misused the Website;
• Have attempted to compromise Website security;
• Have provided materially false information;
• Have engaged in unlawful activity.

Termination will not affect rights or obligations that arose before termination.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

• Our business;
• Products and services;
• Website functionality;
• Applicable laws;
• Regulatory requirements;
• Business practices.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after an updated version becomes effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue in full force and effect.

34. WAIVER

Failure by Decor & Fabricage to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

35. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising in connection with these Terms or the Website shall be subject to the jurisdiction of the competent courts in India.

Nothing in these Terms prevents a consumer from exercising any mandatory statutory rights or remedies available under applicable law.

36. GRIEVANCE REDRESSAL

If you have a complaint, concern or grievance relating to your purchase, Website use, privacy, product, delivery or any other matter, please contact us.

Decor & Fabricage

Email: decorandfabricage@gmail.com
Phone: +91-9891837515
Address: Plot No. 1, Nilothi Village, Near SD Memorial School, New Delhi – 110041, India

We will review and address complaints in accordance with applicable law and our internal procedures.

37. CONTACT US

For questions regarding these Terms & Conditions, products, orders, payments, deliveries or other Website-related matters, please contact:

Decor & Fabricage

Email: decorandfabricage@gmail.com
Phone: +91-9891837515
Address: Plot No. 1, Nilothi Village, Near SD Memorial School, New Delhi – 110041, India

Website: decorandfabricage.com

38. ACCEPTANCE OF TERMS

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with the applicable Privacy Policy and other policies published on the Website.