Privacy Policy
Last Updated: 1 September 2026
At Decor & Fabricage (“Decor & Fabricage”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us when you visit, browse, register on, make a purchase from, or otherwise use decorandfabricage.com (the “Website”).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the rights and choices available to you.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent for processing of personal data in accordance with applicable law.
1. ABOUT US
The Website is operated under the name Decor & Fabricage.
Contact Information:
Email:
decorandfabricage@gmail.com
Phone: +91-9891837515
Address:
Plot No. 1, Nilothi Village, Near SD Memorial School,
New Delhi – 110041, India
For privacy-related questions, requests, complaints, or concerns, you may contact us using the details above.
2. INFORMATION WE COLLECT
Depending on how you use our Website, we may collect the following categories of information.
A. Information You Provide Directly
When you create an account, place an order, submit an enquiry, contact us, or otherwise interact with the Website, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Company/business name, where applicable
- GST or other tax-related information, where required
- Product preferences and enquiry details
- Information provided through contact or enquiry forms
- Order and purchase details
- Information you provide when requesting customer support
- Any other information you voluntarily submit to us
B. Payment Information
When you make a payment through the Website, payment transactions may be processed through third-party payment gateway or financial service providers.
We may receive limited transaction-related information, such as:
- Payment status
- Transaction/reference number
- Payment method
- Amount paid
- Date and time of transaction
Unless specifically stated otherwise, we do not intend to store your complete credit/debit card number, CVV, PIN, banking password, or other sensitive payment credentials on our own servers.
Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and terms.
C. Information Collected Automatically
When you access our Website, certain information may be automatically collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Products viewed
- Date and time of visits
- Referring website or source
- Website interaction information
- Technical and diagnostic information
This information may be used for website security, analytics, performance improvement, fraud prevention and improving the customer experience.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies for purposes including:
- Website functionality
- Remembering shopping cart or session information
- Improving website performance
- Understanding how visitors use the Website
- Analytics and measurement
- Personalising website content
- Marketing and advertising, where applicable
- Preventing fraud and maintaining website security
Some cookies may be placed by third-party service providers, such as analytics, advertising, payment, social media, or other technology providers.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the Website.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may process your personal information for legitimate and necessary business purposes, including:
- To create and manage customer accounts.
- To process and fulfil orders.
- To process payments and verify transactions.
- To arrange shipping and delivery.
- To communicate with you regarding your orders.
- To respond to enquiries and customer support requests.
- To provide quotations, product information and services requested by you.
- To process returns, refunds, replacements and warranty-related requests.
- To improve our products, services and Website.
- To maintain and improve Website security.
- To detect, prevent and investigate fraud, misuse or unauthorised activity.
- To maintain business, accounting, tax and transaction records.
- To comply with applicable legal and regulatory obligations.
- To send transactional communications.
- To send promotional or marketing communications where permitted and, where required, based on your consent.
- To conduct analytics, research and business performance analysis.
- To enforce our Terms & Conditions and protect our legal rights.
- For other purposes disclosed to you at the time of collection or otherwise permitted by applicable law.
5. LEGAL BASIS AND CONSENT
Where required under applicable law, we will process personal data based on your consent or another lawful basis available to us.
Where consent is required, you may withdraw your consent at any time, subject to applicable legal requirements and the consequences of such withdrawal.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Certain information may continue to be processed where necessary to fulfil an order, provide a service, comply with applicable law, maintain required records, resolve disputes, prevent fraud, or exercise or defend legal claims.
6. E-COMMERCE AND ORDER INFORMATION
If you purchase products through our Website, we may collect and process information necessary to complete your transaction.
This may include:
- Customer name
- Contact details
- Billing details
- Shipping address
- Products ordered
- Quantity and price
- Order number
- Payment status
- Delivery information
- Invoice and tax information
- Return, refund or replacement information
We use this information to process and fulfil your order, communicate with you regarding the transaction, provide after-sales support, and comply with applicable accounting, taxation and legal requirements.
7. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information to third parties for their independent marketing purposes.
However, we may share information with selected third parties where reasonably necessary for the purposes described in this Privacy Policy.
A. Payment Service Providers
Payment processors and gateways may process payment-related information to facilitate transactions and prevent fraud.
B. Delivery and Logistics Partners
We may share relevant information, including your name, phone number and delivery address, with courier, logistics and transportation partners for delivery of your order.
C. Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website maintenance
- Cloud storage
- Analytics
- Customer support
- Email communication
- SMS/WhatsApp communication
- Marketing and advertising
- Fraud prevention
- Information security
Such providers may process personal information only to the extent necessary to provide their services to us, subject to applicable arrangements and law.
D. Professional Advisers
We may share information with lawyers, accountants, auditors, consultants, insurers or other professional advisers where reasonably necessary.
E. Government and Legal Authorities
We may disclose information where required or permitted by applicable law, court order, governmental authority, regulatory requirement, or lawful request.
F. Business Transactions
If our business is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links, integrations or references to third-party websites, social media platforms, payment providers, delivery services or other external services.
We are not responsible for the privacy practices, content, security or policies of third-party websites or services.
We recommend reviewing the privacy policies of third parties before providing them with personal information.
9. MARKETING AND PROMOTIONAL COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to communicate information about:
- New products
- Product launches
- Offers and promotions
- Services
- Events
- Company updates
- Other information that may be relevant to you
You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.
Please note that even if you opt out of promotional communications, we may continue sending essential transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, security notices and responses to your enquiries.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders and providing services
- Maintaining business and transaction records
- Providing customer support
- Resolving complaints and disputes
- Preventing fraud and misuse
- Complying with tax, accounting and other legal obligations
- Establishing, exercising or defending legal claims
When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
11. DATA SECURITY
We take reasonable technical, organisational and security measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
These measures may include appropriate access controls, authentication procedures, security monitoring, secure data transmission and other safeguards appropriate to the nature of the information.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored through the Website.
You are also responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been accessed without authorisation.
12. CHILDREN'S PRIVACY
Our Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps in accordance with applicable law.
13. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal data, including the right to:
- Request information about personal data processed by us.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Request information regarding the manner in which your personal information is processed.
- Exercise other rights available to you under applicable data protection law.
Certain requests may be subject to applicable legal limitations, verification requirements, contractual obligations, or legitimate business and legal requirements.
To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section.
14. VERIFICATION OF REQUESTS
For security purposes, we may need to verify your identity before processing certain requests relating to your personal information.
We may request information reasonably necessary to verify that the person making the request is authorised to do so.
We will not intentionally request unnecessary sensitive information solely for identity verification.
15. DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a personal data breach or security incident affecting personal information, we will take reasonable steps to investigate, contain and address the incident and make notifications where required by applicable law.
16. INTERNATIONAL DATA TRANSFERS
Some of our third-party service providers or technology providers may process information from locations outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or organisational safeguards, where required.
17. ACCURACY OF INFORMATION
You are responsible for providing accurate, complete and up-to-date information when using our Website or placing an order.
If your information changes, you may contact us to request an appropriate correction or update.
18. FRAUD PREVENTION AND SECURITY
We may process personal information to identify, prevent, investigate and respond to:
- Fraudulent transactions
- Payment fraud
- Unauthorised access
- Suspicious activity
- Abuse of promotions
- Website attacks
- Other unlawful or unauthorised activities
We may share relevant information with payment providers, security service providers, law enforcement authorities or other parties where reasonably necessary and legally permitted.
19. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, applicable laws or regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
We encourage you to periodically review this Privacy Policy.
20. GRIEVANCE REDRESSAL
If you have any concern, complaint, question or request regarding our collection or processing of your personal information, you may contact us.
Grievance/Privacy Contact:
Decor & Fabricage
Email:
decorandfabricage@gmail.com
Phone: +91-9891837515
Address:
Plot No. 1, Nilothi Village, Near SD Memorial School,
New Delhi – 110041, India
We will review and address privacy-related complaints in accordance with applicable law.
21. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts and authorities in Delhi, India, subject to applicable law.
22. CONTACT US
For questions regarding this Privacy Policy, your personal information, orders, or privacy-related requests, please contact:
Decor & Fabricage
Email:
decorandfabricage@gmail.com
Phone: +91-9891837515
Address:
Plot No. 1, Nilothi Village, Near SD Memorial School,
New Delhi – 110041, India
Website: decorandfabricage.com
By using our Website, you acknowledge that you have read and understood this Privacy Policy.